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Why am I being asked for a validation code every time I log in?

Last Updated: Dec 05, 2018 03:16PM CST
We use validation codes to protect you and your account.  Validation codes are used in conjunction with your password to protect you from someone else logging into your account.  Our system is designed to ask you for a validation code every 30 days or each time you are logging in from a new computer.  

If you are being asked to validate your session every time you log in you may need to adjust your settings to allow cookies in your browser.  

Below are the steps to follow if you are using Google Chrome.

Open a Google Chrome session like you are going to start using the internet.

Click on the three dot icon in the upper right corner of your screen. This will open your browser menu.



From the menu which appears select Settings.

Scroll to the bottom of the page and select Advanced to see more.



Select Content Settings to find your Cookies options.




Click ADD next to Allow.  You will need to type in "secure.lawpay.com" into the text field and then click ADD.





This will allow your browser to view LawPay as a secure website, and you not be asked to re-validate every time you log into the system.

Below are the steps to follow if you are using Firefox.

Open a Google Chrome session like you are going to start using the internet.

Click on the three line icon in the upper right corner of your screen. This will open your browser menu.



From the menu which appears select Options.



Then we will need to navigate to the Privacy & Security area at the left of the page.
Once there, click Exceptions... on the right side.


Type in "secure.lawpay.com" under the address of website field. Click Allow and click Save Changes.

 
You will be prompted to re-validate every 30 days if you are using the same computer.  This is an important security feature which is meant to protect you from anyone gaining access to your account with just your password.  This is called dual authentication and is one of the best ways to validate your identity to protect your account.  LawPay is committed to keeping our firms and also your clients secure.

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