A chargeback occurs when your client or the cardholder disputes a specific credit card transaction. A chargeback is initiated by the cardholder through their card-issuing bank. This action allows the card brands to investigate the charge.
In the event of a client chargeback or charge dispute, the best defense is a good offense. The card-issuing bank is looking to see if you, the merchant, had permission to charge the credit card, and did you provide a service. A few simple steps on the front end can help ensure your firm has the best opportunity to win a chargeback case, and avoid potential loss of income. Make sure you get a signed credit card authorization form and always keep some proof of services rendered.
- Email Us
- Call Us @ 800.459.5798