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What happens if a recurring payment fails?

Last Updated: Jun 02, 2017 05:21PM CDT
If you have a scheduled payment that fails you will need to go into the cardholder's recurring profile and manually retry the payment again.  When you log in to view the specific payment profile history there will be a "Retry" option next to the failed payment.




Once you click Retry, a pop-up window will appear asking to confirm the attempt.




The response screen will display immediately with either a success or failure notice.



If the Retry on a scheduled charge fails, you can either contact the client and have them check the status of the card with their bank or you can ask the client for a new card. For additional information on editing an existing recurring profile with new card number, please click here.
 

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